Shipping & Return Policy

Shipping

• Processing Time: Orders are prepared and shipped within 2–3 business days after payment confirmation.

• Delivery Time:

  • Egypt: 2–5 business days depending on location.

  • International: 7–14 business days, depending on destination and customs clearance.

• Shipping Fees: Calculated at checkout based on delivery address.

• Tracking: You will receive a tracking link via email once your order is shipped.

Returns & Exchanges

We want you to love your Jozour piece. If you’re not fully satisfied, we’re here to help.

• Return Period: You may return or exchange your item within 14 days of delivery.

• Conditions:

  • Item must be unused, in its original packaging, and in the same condition you received it.

  • Proof of purchase (order number or receipt) is required.

  • Customized or engraved items are non-returnable unless they arrived damaged or defective.

• Return Shipping: The customer is responsible for return shipping costs unless the item was defective or incorrect.

• Refunds: Processed within 7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please email us at info@jozour.com within 48 hours of delivery with your order number and photos of the product. We’ll arrange a replacement or refund as quickly as possible.